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Personal Data Processing Policy

Personal Data Processing Policy – MedCare Home S.A.S.

In compliance with Law 1581 of 2012 and Decree 1377 of 2013.

MedCare Home S.A.S., aware of the importance of protecting your privacy and your personal data, has established this policy in compliance with current Colombian regulations. As a company dedicated to providing health tourism services, we are committed to treat your personal data in a secure, confidential and transparent manner.

  1. What information do we collect?

What information do we collect?

  • Identification information: Full name, identity document, date of birth.
  • Contact information: Address, telephone number, email address.
  • Medical information: Medical history, treatments, diagnoses (with your express consent).
  • Browsing data: Browsing history on our website, IP address.
  • Transaction information: Payment information, contracted services.

  1. What do we use your data for?

We use your information to:

  • Provide our services: Manage your health care process, coordinate appointments, provide information about treatments.
  • Improve our services: Analyze your preferences to personalize our offer and improve your experience.
  • Communicate with you: Send you relevant information about your appointments, test results and news about our services.
  • Comply with legal obligations: Keep records for accounting and tax purposes.

  1. How do we protect your information?

We implement high-level technical and administrative security measures to protect your personal data from unauthorized access, alteration, disclosure or destruction.

  1. who will be able to obtain your data?

We may share your information with:

  • Service providers: clinics, laboratories, insurers, with whom it is necessary to coordinate your medical care.
  • Competent authorities: In case of legal requirement.

  1. What are your rights?

As the owner of the data, you have the right to:

  • Know, access, rectify, delete and oppose the processing of your data.
  • Request the limitation of processing.
  • To data portability.

  1. How to exercise your rights?

To exercise your rights, you can contact our Data Protection Officer via email medcaremedellin@gmail.com target="_blank" or mobile (+57) 317 645 6514.

  1. Changes to this policy

This policy may be updated periodically. We encourage you to check this page regularly to stay informed of any changes.